ICT Help Desk Coordinator


Company Name: Fiji National University Approximate Salary: Not Specified
Location: Suva, Central Country: Fiji
Industry: Information Technology Position type: Full Time
Experience level: < 2 years Education level: Diploma in relevant field


Email: vacancy@fnu.ac.fjID2562
Phone: (679) 3393091
Short Description:
ICT Help Desk Coordinator
Long Description:
Position : ICT Help Desk Coordinator (Re-advertised)
College/Division : Division of ICT
School/Department : Department of ICT Infrastructure
Location : Suva
Background : -

Responsibilities :
ICT Helpdesk Coordinator will be responsible for providing overall day to day management of the operations – including new Users’ service provision and restorations of Users’ problems dealing with for all computing, data, voice and visual communications services across the University campuses, and within each campus and centre. The appointee is also required to provide comprehensive support and coordinate ICT resources to ensure that all staff and students of the FNU are adequately, efficiently, and securely connected to each other and to the outside world, and, that all staff and students have access to quality and uniform ICT facilities throughout the various locations of the University premises. He / She shall provide leadership and offer assistance and advice on all service faults and restoration activities relating to the ICT needs of the University and have the specific responsibility of scheduling ICT staff to User faults, Lab supervision, technical support in the fault repair, allocation of ICT equipment and Inventory control, compiling User needs and carryout fault report analysis and make recommendations for corrective actions to support the operations of a highly advanced and efficient ICT environment to support the University’s academic undertakings and administrative functions.


Minimum Qualification Requirements :
A diploma in Information Technology or related discipline or with relevant certificates with extensive industry experience, with minimum of 4 years works experience. Applicant should possess excellent oral, written, analytical and problem solving skills, be pragmatic and innovative and ability to meet deadlines. Applicant with proficiency to use ICT Helpdesk Tools with Microsoft Office suite, Outlook, Exchange and Remote Desktop/terminal servers and knowledgeable on LAN, WAN infrastructure and repair of PCs, Printers, will have an added advantage. Experience in Network Administration, General Computer Center troubleshooting and Technical Support.

Applications close 20th July We thank you for your interest in applying.

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