Key representatives of Fiji’s Ministry of Civil Aviation and Tourism met yesterday to discuss the design of a new customer service program for Nadi International Airport government agencies’ teams.
Led by the Attorney-General and Minister for Civil Aviation and Tourism, Aiyaz Sayed-Khaiyum, permanent secretary Elizabeth Powell said they need to impress upon government workers at Nadi Airport just how important they are.
She said they are the first group that returning Fijians and international visitors encounter when landing in Fiji.
The program, to be called Fijian Hosts, is based upon Starwood Hotel Group’s internationally recognized consumer service training course.
Starwood, in consultations with the Ministry, Fiji Revenue & Customs Authority (FRCA) and the Department of Immigration has adapted this program to suit the needs of Government’s airport employees.
The program will consist of bi-annual training courses for all 160 airport staff, regular spot-check and undercover reviews of employee performance, and an extensive awards program.
The organizations whose staff will receive training include the Fiji Revenue & Customs Authority (FRCA), the Department of Immigration, the Ministry of Health, Airport Fiji Ltd (AFL), and the Biosecurity Authority of Fiji (BAF), the border police, Tyco Security Company, and Airport Terminal Services (ATS).
No repeat of 2000 burning, businesses toldFiji's Prime Minister Voreqe Bainimarama has assured the business community that the events of the 2000 coup where some businesses were looted and burned down will not be repeated in this year's election.
'Green'-tinted SUVs at Seoul Motor ShowGas-guzzling SUVs, eco-friendly electric cars and the odd brave attempt to marry the selling points of both are taking centre stage at the biennial Seoul Motor Show.
Vodafone Fiji, Tonga telco in allianceVodafone Fiji and Tonga Communications Corporation today signed a strategic partnership alliance that will allow the Tongan company to leverage off the experience of their Fijian counterparts.
NZ concert for The Madden Brothers on Nov 4The Madden Brothers have announced a November 4 Auckland concert, after taking New Zealand by storm with their platinum certified smash single We Are Done, from their debut album Greetings From California, released this week.
Clean-up day to curb dengue outbreakFiji's Ministry of Health has declared a clean-up day next Thursday for residents in the central division as it ups the tempo against a dengue fever outbreak currently experienced in the country.