FIJI NEWS
July 07, 2012 12:00:00 AM
  Follow @ Twitter

Key representatives of Fiji’s Ministry of Civil Aviation and Tourism met yesterday to discuss the design of a new customer service program for Nadi International Airport government agencies’ teams.

Led by the Attorney-General and Minister for Civil Aviation and Tourism, Aiyaz Sayed-Khaiyum, permanent secretary Elizabeth Powell said they need to impress upon government workers at Nadi Airport just how important they are.

She said they are the first group that returning Fijians and international visitors encounter when landing in Fiji.

The program, to be called Fijian Hosts, is based upon Starwood Hotel Group’s internationally recognized consumer service training course.

Starwood, in consultations with the Ministry, Fiji Revenue & Customs Authority (FRCA) and the Department of Immigration has adapted this program to suit the needs of Government’s airport employees.

The program will consist of bi-annual training courses for all 160 airport staff, regular spot-check and undercover reviews of employee performance, and an extensive awards program.

The organizations whose staff will receive training include the Fiji Revenue & Customs Authority (FRCA), the Department of Immigration, the Ministry of Health, Airport Fiji Ltd (AFL), and the Biosecurity Authority of Fiji (BAF), the border police, Tyco Security Company, and Airport Terminal Services (ATS).

By Ropate Valemei
 

YOU'RE MINE


PREVIOUS STORY
Single mother charged with infanticide
NEXT STORY
Church meet on same-sex marriage gets underway

Post a Comment
Bookmark and Share

 


Posted Comments
No comments, but you can post the first comment!
   





Should all voter education materials be sanctioned?
 Yes
 No


Poll Results: Current | Previous

Should all voter education materials be sanctioned?
Yes
 86%
No
 14%



More Polls
Press Esc to close this window
BUSINESS
2014 for shareholders, says PichlerFiji Airways will consider paying dividends to shareholders from this year depending on their finances at the end of the current financial year
SPORTS
Mata makes Glasgow, London selectionViliame Mata has forced his way back into the Vodafone Fiji team to the last leg of the 2013/2014 HSBC Sevens World Series after being named in coach Ben Ryan's travelling team to the Glasgow and London Sevens.
WORLD
'Green'-tinted SUVs at Seoul Motor ShowGas-guzzling SUVs, eco-friendly electric cars and the odd brave attempt to marry the selling points of both are taking centre stage at the biennial Seoul Motor Show.
ENTERTAINMENT
Sam Smithís debut In The Lonely Hour out in MayBRIT and BBC Sound Poll winner Sam Smithís debut album In The Lonely Hour is out on May 23.
HEALTH/FITNESS
Clean-up day to curb dengue outbreakFiji's Ministry of Health has declared a clean-up day next Thursday for residents in the central division as it ups the tempo against a dengue fever outbreak currently experienced in the country.
NEWS SPORTS INFOTAINMENT SERVICES MOBILE EXTRA HOT TOPICS