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Be vigilant purchasing online: CCF

 

Aug 18, 2022 03:59:13 PM

The Consumer Council of Fiji is urging consumers to exercise extreme vigilance when dealing with online traders operating via social media platforms social media.
 
This follows complaints received by the Council with regards to Jodhpuri Galax; an overseas-based trader operating via  Facebook and Viber.
 
The Council received numerous complaints and social media tip-offs whereby consumers were left out-of-pocket after making payments to the said company. 
 
Council chief executive Seema Shandil says the social media operator has been taking deposits from consumers and failing to supply goods.
 
Shandil said in one of the cases lodged at the Council, a customer ordered a lehenga worth $158 in January 2022.  However, almost 8 months have passed and the trader has not made the delivery yet. 
 
“These incidents are a stark reminder to all Fijians to always conduct background checks of online businesses that have very little to no information publicly available before engaging with them,”  Shandil said. 
 
The Council is calling on the consumers facing similar issues with Jodhpuri Galax or any other social media operator to lodge their complaints and on the toll-free National Consumer Helpline, 155 or  email Complaints@consumersfiji.org
 
By Romeka Romena

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