The Fiji National Provident Fund has updated its app, myFNPF App to enable the submission of medical partial withdrawal and two-way communication.
Fund Chief Executive, Viliame Vodonaivalu, said this reaffirms the organisation’s dedication to providing accessible services through the digital platforms for the benefit of its members.
“The direct messaging feature through the myFNPF App is an extension of our existing communication channels, which includes live chat through the Fund’s website and social media platforms.”
“This is a truly personalised mode because members would be accessing it from their myFNPF App account, accessed only through their login credentials,” Vodonaivalu said.
Members can now send direct messages to the Fund on the mobile app.
Also, the Fund can now notify members of recent updates about their nominations, contributions, and other matters through the direct messaging feature.
“We are continuously looking at ways to enhance our services and with communication being a key part of it, this will definitely be beneficial for our members.”
Another significant update to the myFNPF App makes it possible for members to apply for medical withdrawal as well, which was not previously possible; Except for housing, members can now apply via the mobile app for any early withdrawal; that is for unemployment, education, medical and funeral.