Friday, February 23, 2024
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Rise in product warranty cases worries Council

The Consumer Council of Fiji is deeply concerned with the rising number of complaints related to electronic goods such as televisions, washing machines, and other household appliances.

Council chief executive, Seema Shandil said this has become a troubling trend and breach of consumer rights and denied redress, despite valid warranties.

Shandil said out of the 430 cases registered regarding electronic goods from January last year to date, a significant portion pertains to product warranty and redress.

She said this trend is alarming, emphasizing the challenges consumers face in obtaining basic redress when their electronics malfunction and strongly condemned the denial or delay of refunds or replacements for faulty products, especially when repairs fail to resolve the issue.

“We have encountered instances where prominent traders evade responsibility by citing communication delays with suppliers.”

“Electronic goods traders are urged to prioritize consumer rights and take proactive measures to ensure fair treatment and timely resolution of warranty claims.”

She emphasized the importance of upholding responsibilities and demonstrating accountability in providing quality products and satisfactory after-sales service.

Ilaitia Ravuwai
Ilaitia Ravuwai
Journalist | news@fijilive.com

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