Cabinet has approved the outsourcing of the Fiji Immigration Department’s administrative services.
The outsourcing process will commence with two pilot projects which will include the establishment of four passport and visa application centres in Brisbane, Melbourne, Perth and Sydney, as well as passport and visa application centres in Suva, Lautoka and Labasa.
There will be no direct cost to Government in the outsourcing of these services.
Customers will be charged a processing fee for services offered, which will not be dissimilar to the fees currently charged by Fiji Missions for undertaking these services for the Department.
It is anticipated that customer experiences for passport and visa application will be greatly improved through the outsourcing of administrative services.
The Department of Immigration will be liaising with the Ministry of Finance and the Office of the Solicitor-General to finalise the successful vendor.
Any required legislative amendments will be brought back to Cabinet for approval prior to the commencement of the pilot project.
