The Consumer Council of Fiji says that a new and highly sophisticated form of impersonation scam targeting the education sector has recently come to their attention.
The council says that this is the latest mutation of the Viber impersonation scam, hackers have infiltrated Viber accounts of several prominent figures in the education sector and are sending messages to teachers and colleagues, requesting funds to be transferred to certain M-Paisa accounts.
It says the manipulative scheme preys on the goodwill of individuals who genuinely want to help, and it has already caused financial distress to some victims.
Council Chief Executive Seema Shandil said scammers have evolved their tactics to exploit the trust of individuals in the education sector, posing a financial threat to teachers and prominent figures within the education sector.
Shandil is urging the public to take heed of this new development as this scam will potentially spill over and target the public.
The council said one disturbing case involved the hacking of the Viber account of Muniappa Gounder, the General Secretary of the Fiji Teacher’s Union.
Shandil said messages were sent from his compromised account to teachers and other individuals in the education community, requesting urgent fund transfers, often citing critical reasons.
Another targeted individual was Sangeeta Singh, the CEO of the Fiji Teachers Registration Authority. Her Viber account was also compromised, with fraudulent messages sent to teachers and other prominent figures in the education sector, imploring them to send money.
In one particularly cunning tactic, a high school assistant principal received a call, purportedly from an educational institution, claiming to have sent him important information.
He was asked to click on a link sent via text messages, which ultimately led to the hacking of his Viber account.
Subsequently, messages were sent from his account to teachers, urging them to transfer money.
Shandil said the scammers have been utilising various excuses to persuade their victims to send funds, including urgent medical attention and an immediate need for cash.
A significant challenge in this new scam is that when consumers attempt to call the number via Viber to verify if the person genuinely needs assistance, the calls are answered by the scammers themselves.
As a result, the council strongly advises consumers to make a normal cellular call to the individual in question before transferring any money to ensure their identity.
Shandil said it is alarming to see the evolution of these fraudulent impersonation schemes.
They urge all teachers and individuals in the education sector to exercise extreme caution and verify the identity of those requesting financial assistance.
Consumers are also reminded to urgently switch-on two-factor authentication for their Viber app to reduce vulnerability to such hacking.
People who have fallen victim to such scams are urged to contact the Council immediately through the national consumer helpline at 155 or via email at complaints@consumersfiji.org.
